FAQ

We are one of the very few gem companies to have generations of fine diamond and gemstone expertise, and our gems and diamonds are one of a kind, for each piece. Further, we offer mine-market advantage, so you are likely buying at prices that are at least 30-40% less than any of our competitors. We stand behind our ability to offer the best value on fine jewelry on the internet. Also, as we manufacture our own jewelry, you can customize any piece with the metal, style and gemstone of your choice.

Dynamic International is registered with the Stripe Payment Gateway, the leading payment service provider for electronic commerce.. All information sent to us through our website is automatically encrypted. Dynamic International uses what is known as SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception manipulation, or recipient impersonation. We also give you a choice of transaction options when making your purchase. In addition to our Secure Checkout, you can use pay us directly through a bank transfer : contact our sales representatives at +852 2312 0826 or email us to gemsbydynamic@gmail.com and we will provide our bank account details to you.

Yes, shipments are risk-free: We fully ensure your shipment from the moment it leaves Dynamic International to when it arrives at your door. However, in the event of a return, you are responsible for insuring the item. if your shipments are below USD 500, choose the "buy now ship later" option, where we ship your goods via FedEx Imternational priority when your total purchases reach 500 USD. Until then, your goods would remain safe with us.

Dynamic International supports all industry efforts to end trafficking of conflict diamonds. We only obtain diamonds from reputable sources that comply with the international monitoring system known as the Kimberly Process, which requires manufacturers to supply retailers with documentation that their diamonds were received through legitimate channels. Please refer the conflict free diamonds policy for more information.

Yes, we do, with following terms and conditions: Dynamic International offers free shipping to over 30 countries via Fedex. Customers are liable to pay the local import duties/taxes, as applicable in their country of import. Any import duty required to be paid by Dynamic International for such returns will be deducted from the refund to be processed for the customer.

Yes! We offer a flexible installment plan so you can pay for your purchases in manageable monthly payments.Please have a look at the instalment payments policy in our shipping and instalment policy on the website footer.

Yes, we offer setting options for gemstones or diamonds from us. Currently the website allows you to purchase settings in 925 silver. However, if you wish to set your stones in Platinum or Gold, please email us or DM us via Instagram.

You may place an order via our instagram page, or you may also call us on +852 2312 0826 to speak to one of our Advisors.

Dynamic International accepts all credit card, debit card payments and bank transfers for all orders domestic and international.

After you complete the checkout process, you will receive a Confirmation Email for your order.